Appointments
How to make an appointment?
You can make an appointment via the following ways:
- By visiting Appointments. Your request will be assessed and assigned to the best person to help you with your concern.
- Booking an appointment via Patient Access. You will need to be registered for our online services. Please complete our Register for Online Services form to use this option. Please note, we are migrating to a new clinical computer system in February which will cause some changes to certain services for a short time. Please view our article for here for further information.
- By calling the practice on 01452 812545 for non-urgent matters that can wait until our next available appointment.
As always, we are prioritising our delivery of care and services based on clinical need. Therefore, you may be asked to complete an eConsult form or asked by a member of our patient services team at reception to provide brief details of your need for an appointment to allow us to correctly prioritise your request to ensure that the most urgent cases are dealt with first.
Online consultation requests can be made 24 hours a day from 6pm on Sunday evenings until 6pm Friday evenings. They will be responded to as soon as possible, usually within 2 working days. Alternatively, visit the local pharmacy for advice about taking your medication and clinical advice on minor health concerns including sore throats and cough & colds.
We are continuing to provide GP services as we have throughout the COVID-19 pandemic. We are prioritising delivering care and services based on clinical needs and in accordance with the standard operating procedure that has been put in place by NHS England and NHS Improvement.
Online consultation requests for non-urgent help can be made at any time. They will be responded to as soon as possible, usually within 2 working days. Alternatively, visit the local pharmacy for advice about taking your medication and clinical advice on minor health concerns.
For urgent issues or out of hours, you can also call the NHS on 111 or go online to seek NHS advice www.111.nhs.uk. For life-threatening emergencies, please dial 999 and ask for an ambulance.
Appointments are being delivered face-to-face, by telephone calls and messaging to your mobile or computer – the practice team will assess what is most appropriate for you and if you have a preference you can discuss this with them. Your preference will be considered but may not be possible as we continue to prioritise those with the greatest clinical need.
This short NHS video provides further information on how general practice is meeting the needs of its patients both during and as we gradually come out of the pandemic:
Cancelling an Appointment
If you are unable to keep an appointment, please let us know as soon as possible, this may enable someone else to be seen.
You can cancel your appointment in any of the following ways:
- Via Patient Access.
- By calling the practice, please visit our Contact Us page.