These may be requested by post, by personal call at the surgery or by using the online repeat prescriptions form (follow the link above), but not by telephone. You may also use the reception team direct email address: Hoylandhouse.firstname.lastname@example.org Please include your name and address or date of birth, together with the names of the medicines you require.
If you are not using the online system please put your request in writing or if using the 'repeat slip' from your last prescription, tick the boxes for the items needed and allow at least TWO working days. If you would like the prescription posted back to you, please send a stamped addressed envelope.
Don't forget that if you need your medication for the weekend, you must order in time to collect your prescription either from the surgery or from the Painswick Pharmacy by 6 pm on Friday night. You will not be able to access your prescription from the surgery after 6 pm on Friday evening until the surgery re-opens at 8.30 am on Monday morning. In the cases of a Bank Holiday, of course this will mean the next available working day.
We are now offering a new repeat dispensing scheme for those patients who are on regular medication and who use the same pharmacy each time. This allows patients to collect their medicines from the pharmacy at regular intervals (usually every two months) without needing to order their medication from the surgery. In most cases, 6 or 12 months' supply can be issued. Please ask to speak to Nicola, the Practice Manager if you need further details.
Extra supplies for holidays - If you are going away on holiday and require a larger than normal supply of your medication, the easiest way for us to do this is to issue you with two separate prescriptions for two months' supply on each. So, ask for your prescription in the normal way, then a week before you go on holiday, ask for a further supply, but write a message on the request to say it is early as you are going away. You'll then have a total of 4 months' worth of medication. This is the MAXIMUM we can issue. If you are out of the country for longer than this, you will need to seek the advice of a doctor in the country where you are staying.
We are one of a few surgeries who have 'gone live' with a new electronic prescribing system. You need to nominate a pharmacy to accept your prescriptions electronically - this will be passed on to us and your records updated. The benefit of using this system is that not only does your prescription arrive much more quickly at the pharmacy (as it is sent electronically via a secure internet connection) but also your medication is stored on the Patient Demographic Spine so if you go away on holiday (within the UK) and forget your medication, or lose it en route, any pharmacy can log into the Spine and find the details of your medication.
The downside is that only a few pharmacies have gone live! Painswick Pharmacy is ready and able to dispense electronic prescriptions. If you want to use this system, please speak to the pharmacist. They will tell you if they are able to do this, and will notify us of your wishes.