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FAQs

Frequently Asked Questions:

 

1. How can I access a GP?

Routine appointments

Suitable for those patients with non-urgent needs or those requiring on-going treatment. These can be booked 4 – 6 weeks in advance. If you require extra time for your appointment, please let reception know to book you extra time.

 

On the Day Urgent appointments

Suitable for patients that need to be seen as a matter of urgency the same day. These limited availability appointments are released at 08.30am every day Monday to Friday. We hold a number of appointment slots back for each GP every day to try and deal with the demand.

 

Telephone appointments

Suitable for patients who do not need to be seen in person. These appointments are in the morning.

 

Emergency appointments – Triage

If you have an urgent medical problem and were unable to get an `on the day` appointment, you will be offered a telephone triage appointment with the on call doctor.

 

The receptionist will need a brief outline of what the problem is and if you feel you need to be seen that same day and the problem cannot wait for a routine appointment slot.

 

If you are asked to come to the surgery by the doctor, you will be expected to wait and you may not see the GP of your choice.

 

Choice +

These appointments are suitable for patients with sudden onset of minor illness (such as sore throats, viruses, back pain etc.) If you phone us for an appointment with one of these ailments, you will be offered an appointment at our Choice + Clinic. For further information on choice +, please see overleaf.

 

Home Visit

The doctor will come and visit you if you are too unwell to come to the surgery. Please telephone BEFORE 10.30am to request a home visit.   You may not see the doctor of your choice on a home visit

 

 

2. How do I order a repeat prescription?

  • We encourage all of our patients to sign up for our NEW Online access system replacing the old website system.  Once registered for our NEW system, you will be able to order your repeat prescription, make appointments and access some of your medical records.  To register, please pick up a registration form from reception and return it with a form of photographic ID.
  • Put the request in writing giving us your name, address and exactly what it is you need. Either bring into the surgery, post, or email painswick.surgery@nhs.net

You can take your request to the pharmacy in Painswick who will bring it up to us. Please allow TWO WORKING DAYS for your repeat prescription to be processed.OR – enclose a stamped addressed envelope with your request and we will post it back to you.

Let us know where you want to collect the prescription – i.e. from the local pharmacy, or from the surgery where you can then take the prescription to the pharmacy of your choice.  Many pharmacies now are electronically enabled and so we can send them a prescription directly, without the need for you to collect the paper prescription first. Please ask for details.

3. I need more contraception pills – how do I order these?

You must see the Practice Nurse EVERY 6 months for a check up. Once seen, and assuming all is well, the Nurse will give you a prescription for a further 6 months’ worth of medication.   Please book your appointment BEFORE you run out of your pills. 

4.The medication I want isn’t on my usual list……….?

This may be because it is a new drug for you and the doctor wants to see how you tolerate it, OR you may have had it previously, but not for some while.These requests must go to a doctor to authorise, before we can generate the prescription – please allow an extra couple of days for these………the doctor who issued it last time might not necessarily be on duty that day and the request should go to him/her for authorisation. 

5. How do I get my test results?

Results of investigations can take several days to come back to us.

Blood results:            usually available after 48 hours

X-ray results:             5 to 7 working days to return from hospital

Scans/ ultrasound    7 to 10 working days

MRI     if this was requested by a consultant, the results will go back to that consultant, and NOT the surgery, the consultant will contact you by letter with the results, or speak to you about the results when you have a further follow up appointment with him/her. If your GP has requested the MRI, then allow 7 working days for the result to come through.

Please contact the surgery after 12 noon for any results – but please don’t assume that “no news is good news”. We would ask all patients undergoing any routine tests with us to contact the surgery for the results.  

6. I think I need a home visit…….how do I ask for one?

The doctor will come and visit you if you are too unwell to come to the surgery. Please telephone BEFORE 10.30 am to request a home visit.   You may not see the doctor of your choice on a home visit. 

 

7. How do I get hold of a District Nurse?T

Telephone them directly – 0300 421 6901 

(leave a message on their answerphone, if they are not available – they will call you back)  

 

8. How do I get hold of Midwife or Health Visitor?           

Midwives – based at Stroud Maternity Hospital – 0300 421 8018 

Health Visitor – also based at Stroud Maternity - 0300 421 8967

9.   I think I may have a urine infection…….what should I do?

Contact the surgery to book an urgent appointment with the Nurse for that morning. Make sure your name and date of birth is on the clean sterile container. The Practice Nurse will test the sample using urinalysis dipstick testing. This may indicate signs of an infection. If this is positive, the sample will be sent to hospital for culturing. In the meantime, it may be possible for you to have antibiotic treatment and the Nurse will arrange a prescription for you. Please ensure you let the nurse know if you are allergic to any medication. 

The laboratory will culture the sample over a three day period. This will then show whether you have a true infection and what treatment you are sensitive to. It may be necessary to give you a further prescription for antibiotics. Bring in a sample of urine in a CLEAN container.  

10. Can I email a question to one of the doctors?

Yes, of course – but please bear in mind that the doctors are not here all day every day, so please don’t use email for urgent matters. That said, for non-urgent matters, it is an easy, non-intrusive way of getting a query to a GP.  

11. How do I get a travel cancellation form/private healthcare form completed?

If you have seen the doctor and had to cancel your travel plans because of illness……. 

Contact your travel insurance company immediately to advise them

Ask them for a cancellation claim form

Complete this as best you can

Bring it to the surgery marked for the attention of the doctor whom you saw.

The form will be completed in due course.  

PLEASE BEAR IN MIND…….This is a NON-NHS service and as such is chargeable.   These forms will not take priority over NHS matters. We aim to get the form back to you within 10 working days and you will be charged a fee for this service which is currently £20 

If you need to be referred to see a consultant and would like to go privately, you may be able to take advantage of private healthcare.

Check with your private healthcare provider that the consultation will be covered by your insurance

Ask for a claim form

Bring it to the surgery marked for the attention of the doctor whom you saw.

The form will be completed in due course.  

 



 
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